Frequently Asked Questions
Curious to know what happens after you sign up? Here is what you can expect the process to look like:
A: The 2 hours per month of website updates and changes are meant to cover basic updates and maintenance tasks for your website. Examples of updates that are included are small content changes, replacing images, updating menus, coupons, prices, hours of operation, and contact information.
A: Yes, we can provide you with login details so you can edit your own website if you prefer.
A: No, more complex changes like custom web page development and integration with third-party software are not included in the 2 hours per month. These changes require more specialized skills and expertise and are billed at our standard hourly rate.
A: During the initial setup of your Online Store we will style and create your first Item listing which you can use as a template to manage other items. If you wish to have us do additional work on item listings there would be an added cost for this service.
A: If you need more than 2 hours of updates and changes per month, you will be billed automatically at our standard hourly rate. We are unable to proactively inform you of time used, but you may ask if you are concerned about running over for the month.
A: Yes, website security updates and backups are included in the 2 hours per month. We will make sure your website is always up-to-date and secure.
A. No, the creation of new pages is not typically included in the 2 hours per month. These services require specialized skills and expertise and are fulfilled by our design and development team and therefore are billed at our standard hourly rate. There can be some exceptions to where we will do this at no additional charge.
A. We want to be sure you are completely satisfied with your new website design, therefore we allow up to 3 rounds of revisions for the home page and 1 revision for each subpage on the website included in your custom build fee.
A: Graphic design services are not included in the 2 hours per month. These services require specialized skills and expertise and are billed at our standard hourly rate. However, if you need graphic design changes such as replacing an image or logo with your supplied image, it can be done within the 2 hours per month.
A: Yes, you can request specific updates and changes for the 2 hours per month. However, please keep in mind that the 2 hours per month are intended for basic updates and maintenance tasks, so more complex changes may require additional time and resources and billed accordingly.
A: We keep track of the hours used for updates and changes each month and you may ask if you are concerned about approaching or exceeding the 2 hours per month of included time.
A: You can request updates and changes to your website by emailing, opening a ticket or calling our support team. We will work with you to perform the updates and changes to your website.